“Growth is never by mere chance; it is the result of forces working together.”
― James Cash Penney
“The best teamwork comes from men who are working independently toward one goal in unison.”
― James Cash Penney
“Luck is always the last refuge of laziness and incompetence.”
― James Cash Penney
“Clock watchers never seem to be having a good time.”
― James Cash Penney
“Courteous treatment will make a customer a walking advertisement.”
― James Cash Penney
“I do not believe in excuses. I believe in hard work as the prime solvent of life’s problems.”
― James Cash Penney
“I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps.”
― James Cash Penney
“The keystone of successful business is cooperation. Friction retards progress.”
― James Cash Penney
“Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.”
― James Cash Penney
“There’s no better friend to any merchant than a fair competitor.”
― James Cash Penney
“Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.”
― James Cash Penney
“There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man.”
― James Cash Penney
“The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.”
― James Cash Penney
“The art of effective listening is essential to clear communication, and clear communication is necessary to management success.”
― James Cash Penney
“The well-satisfied customer will bring the repeat sale that counts.”
― James Cash Penney
“Success cannot come from standstill men. Methods change and men must change with them.”
― James Cash Penney
“A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.”
― James Cash Penney
“It is always the start that requires the greatest effort.”
― James Cash Penney
“Change is vital, improvement the logical form of change.”
― James Cash Penney
“Every man must decide for himself whether he shall master his world or be mastered by it.”
― James Cash Penney
“Exchange ideas frequently.”
― James Cash Penney
“Salesmanship, too, is an art; the perfection of its technique requires study and practice.”
― James Cash Penney
“We get real results only in proportion to the real values we give.”
― James Cash Penney
“I was long brought up to think that it was nothing short of a crime to miss a sale.”
― James Cash Penney
“As a rule, we find what we look for; we achieve what we get ready for.”
― James Cash Penney
“The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.”
― James Cash Penney
“No business can succeed in any great degree without being properly organized.”
― James Cash Penney
“The Golden Rule finds no limit of application in business.”
― James Cash Penney
“No serious-minded man should have time for the mediocre in any phase of his living.”
― James Cash Penney
“It is the service we are not obliged to give that people value most.”
― James Cash Penney
“Salesmanship is limitless. Our very living is selling. We are all salespeople.”
― James Cash Penney
“Determine to do some thinking for yourself. Don’t live entirely upon the thoughts of others. Don’t be an automaton.”
― James Cash Penney
“I believe a man is better anchored who has a belief in the Supreme Being.”
― James Cash Penney
“The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.”
― James Cash Penney
“Too many would-be executives are slaves of routine.”
― James Cash Penney
“No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn’t.”
― James Cash Penney
“The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply.”
― James Cash Penney
“My definition of an executive’s job is brief and to the point. It is simply this: Getting things done through other people.”
― James Cash Penney
“The greatest teacher I know is the job itself.”
― James Cash Penney
“I believe in trusting men, not only once but twice – in giving a failure another chance.”
― James Cash Penney
“It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.”
― James Cash Penney
“Success will always be measured by the extent to which we serve the buying public.”
― James Cash Penney
“Do not primarily train men to work. Train them to serve willingly and intelligently.”
― James Cash Penney
“A store’s best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.”
― James Cash Penney
“We can serve our customers well only if our buying jobs are right. You cannot sell if you haven’t ordered wanted goods into your store.”
― James Cash Penney
“Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn.”
― James Cash Penney
“The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds.”
― James Cash Penney
“I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.”
― James Cash Penney
“Theory is splendid but until put into practice, it is valueless.”
― James Cash Penney
“No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power.”
― James Cash Penney
“Men are not great or small because of their material possessions. They are great or small because of what they are.”
― James Cash Penney
“The disciplined are free.”
― James Cash Penney
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